Elgin, IL: 890 North State Street, Elgin, IL 60123
US Mail - click here for a list, or mail payment to Nationwide, Post Office Box 139, Elgin, IL 60121
Overnight/Expedited service: 890 N. State Street, Suite 100, Elgin, IL 60123
Customer service representatives are available by phone at (888) 777-4205, Monday through Friday from 8 AM - 5 PM (Central time) and Saturday from 8 AM - 12 PM, excluding holidays.
Call (888) 777-4205 and follow the prompts on our automated system, or speak to a customer service representative during normal business hours. If you need a written or fax payoff quote, please request by phone during normal business hours.
We want to protect your privacy. To ensure we are speaking to an authorized party, we are required to verify each caller's identity. To allow someone not on the contract to discuss your account, you must authorize that person and note what access they will have to your account (i.e., only to make payments or full authorization).
If your legal name has changed, please submit documentation verifying the change (i.e., court order, marriage certificate, divorce decree).
Yes. You are contractually obligated if you signed the contract, even if you later divorce.
Contact your local police department immediately and file a report. Then contact us at (888) 777-4205. You are still responsible for making payments during the insurance claim process, even if your vehicle is not recovered, and even if your insurance claim is denied.
Please contact our repossessions department at (800) 622-7605, extension 1215, during normal business hours.
You are required to maintain physical damage coverage (comprehensive and collision) with a maximum deductible of $1,000 each. This may be different than your state's minimum required insurance.
In some states, we may have the right to purchase the required physical damage insurance on your behalf if you do not provide evidence of insurance. The cost of the insurance premium plus interest will be added to your account - this will increase your monthly payment (substantially in some cases), depending on the vehicle and term remaining on your contract. We encourage you to purchase your own physical damage coverage with a maximum deductible of $1,000.
Upon payment in full, the original Contract or Note and Certificate of Title (if we hold one) will be released to you. Depending on your state of residence, documents will be released at 21 days (or sooner if required), and depending on the type of payment made for the final payment. Documents are sent to the address on file - please make sure we have your current address. If your state registers liens electronically, we will release the lien at 21 days (or sooner if required).
We report the original gross balance, date opened, current balance, any past due amounts, delinquency records (if any), your account status as of the report date, and other information to help the credit reporting agencies confirm your identity.
If you submit your dispute directly to us (not through the credit reporting agencies), it must be made in writing and provide supporting documentation. Each dispute will be investigated and receive a written response. Any corrective action will be transmitted electronically to the credit reporting agencies. A copy of the electronic receipt will be enclosed with our written response. A minimum of 30 days should be allowed for updates to be made by credit reporting agencies.
You may submit your complaint by clicking here, or contact Anita Cagle at (800) 622-7605, extension 1366.